how it works

return requirements

return & exchange questions

what items can be returned?

Non-sale items.
Items within 30 days of purchase.

Unworn items returned in their original condition.

what items cannot be returned?

Sale items.
Worn items.
Items returned in damaged condition.

how is return shipping handled?

You are responsible for shipping any items for return. This includes the cost of shipping. We recommend getting insurance and tracking to protect your returns from being lost.

where should returns be shipped?

aerial elevata
301 / 102 wells street
southbank, victoria 3006

when are refunds processed?

After items are received and checked. Typically within a week of reception.

who do I contact for return statuses?

Typically, we will contact you, but if you are not contacted 3-5 weeks after mailing items for return, contact for assistance.